• PAT is committed to making reasonable modifications in policies, practices, or procedures when such accommodations are necessary to avoid discrimination on the basis of disability.
• Requests for reasonable accommodations should be made during the para-transit eligibility process, through customer service inquires, by calling 804-324-5658 through the ADA complaint Procedure. 
• Accessible formats to requests reasonable accommodations may be made available upon request. 

Service Animals

A service animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability. The use of a service animal must be identified on the ADA Application. To ride the Petersburg Area Transit:

• The animal must remain under the control of the owner and behave appropriately. 
• The animal must remain at your feet or on your lap. It may not sit on a vehicle seat.
• The animal must not be aggressive toward people or other animals. 
• You are responsible for any damage caused by the animal. (49 CFR 37.167 (d))

Petersburg Area Transit (PAT) Title VI Program

The City of Petersburg, Virginia operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Petersburg, Virginia.

• A claimant may file directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights.

     Please write: Attention: Title VI Program Coordinator

     East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE,         
    Washington, DC 20590

• For Title VI Complaint Forms please go to P.A.T. Customer Service 100 West Washington Street, Petersburg, Virginia 23803
• For more information on the City of Petersburg, Virginia civil rights program, and the procedures to file a complaint, please contact: Queenie Byrd the Administrative Manager/Program Administration at 804.733.2460.

   EMAIL

• PAT Title VI Program
• PAT Title VI Program (Español)
• Title VI Complaint Form